Frequently Asked Questions

Getting Started Address Lookup Data Developer Plans

Getting Started

Can I try before buy?

Yes, we provide trial for both eCommerce and Business plans for up to 30 days. Can try all features as per the specific plan.

Which API URL should I use?

Please refer to our Developer resources section of our website (API Documentation)

Where can I find the API keys?

Once you register for subscription (including the trial plans), a set of API keys are allocated as soon as the registration is completed. The API keys can be accessed from Credentials page after logging in to the MyAddresser Portal.

Address Lookup

What is an Address Lookup?

An Address Lookup is the process of searching for and selecting the correct address from a list of valid addresses using ADDRESSER's APIs. It ensures users quickly find the right address by providing real-time suggestions and structured address details.

What APIs are involved in an Address Lookup?

An Address Lookup involves two APIs:

  • Autocomplete API – Provides a list of valid address suggestions as the user types.
  • Metadata API – Retrieves the full details of the selected address.
    • How is an Address Lookup charged?

    A chargeable Address Lookup occurs only when the Metadata API is called, meaning:

  • Multiple Autocomplete API calls can be made while searching for an address, but these do not incur a charge.
  • A charge applies only when an address is selected, triggering a Metadata API call to retrieve the full details.
    • Why does an Address Lookup involve multiple Autocomplete API calls?
  • The Autocomplete API refines the list of valid address suggestions as the user types.
  • Each keystroke may generate an API call to update the suggestions dynamically.
  • Users may go through several Autocomplete calls before selecting the correct address.
  • Since no address is confirmed yet, these calls are not charged.
    • When does a charge occur in the lookup process?

    A charge occurs only when the Metadata API is used to fetch the structured details of a selected address. The process typically follows these steps:

  • The user types part of an address – Autocomplete API provides suggestions (no charge).
  • The user refines the search – More Autocomplete API calls refine suggestions (still no charge).
  • The user selects an address – Metadata API retrieves full address details (charge applies).
    • Why does ADDRESSER charge only for Metadata API calls?
  • Autocomplete helps users find an address but is not a final selection.
  • Metadata confirms the correct address selection, making it the billable event.
  • This ensures cost efficiency, as you are only charged for completed lookups.
    • What are the benefits of this model?
  • Cost efficiency – You pay only when an address is selected.
  • Better user experience – Dynamic address suggestions speed up the search.
  • Improved accuracy – Users select from a list of valid addresses, reducing errors.

    • Data

    What is Addresser data update Frequency?

    Monthly updates of the Australia database and quarterly updates of New Zealand database.

    Why should use Addresser over Google?

    Addresser is purpose designed "Software as a Service" help validate and standardize addresses. Addresser helps businesses and organizations to ensure that their customer and employee addresses are accurate and up to date. It can also be used to identify and correct any errors or inconsistencies in address data. Addresser used authentic data sources such as Australia Post, New Zealand Post and Australian PSMA G-NAF.

    Google Places API, on the other hand, is a web service provided by Google that allows developers to access information about places, including addresses, using HTTP requests. The API can be used to search for places, get details about a specific place, and perform other related tasks. It is generally used to provide location-based functionality in applications, such as location search, location detection, and mapping.

    Specialist address validation software such as Addresser is typically more focused on address validation and standardization, while Google Places API is more geared towards providing location-based functionality in applications.

    Where is the data sourced from?

    We source our data from range of authentic sources:

  • Australia Post
  • PSMA G-NAF
  • New Zealand Post
  • Australian Bureau of Statistics

    • Developer

    How do I use Addresser APIs?

    Refer to our documentation page API Documentation

    What if Addresser cannot find an address?

    There could be number of reasons why user provided address was not listed in the predictions including time lag between newly built house to when Australia Post PAF or G-NAF database was updated. Providing users with alternate way to enter their address manually will cover for such addresses.

    Can I use Addresser on desktop, mobile and web applications?

    Yes, any HTTP compliant request would be able to invoke our APIs.

    What if I Addresser portal doesn't show credential?

    Please contact us via email or phone as provided on the contact page of our website.

    Plans

    What billing frequencies are supported?

    Currently we support only monthly billing.

    How does the plan renew?

    Plan auto renews at the end of each billing month.